Dealing with Difficult Behaviors Training - Melbourne

Dealing with Difficult Behaviors Training - Melbourne

You know that colleague who interrupts every meeting, the team member who's always negative, or the person who just can't seem to follow through on commitments? We've all been there. Whether it's passive-aggressive comments in the break room, someone who takes credit for others' work, or that person who seems to create drama wherever they go, difficult behaviors can turn your workplace into a stress zone and make even simple projects feel like you're walking through a minefield.

Here's the thing - you can't change other people, but you absolutely can change how you respond to them. This isn't about becoming a workplace therapist or trying to fix everyone around you. It's about developing practical skills that help you stay professional, protect your own wellbeing, and actually get things done despite the challenging personalities you're dealing with.

In this session, we'll tackle the real situations you face every day. Like how to respond when someone constantly shoots down ideas in meetings without offering alternatives. Or what to do when a team member agrees to deadlines but never delivers. We'll look at stress management techniques that actually work when you're dealing with workplace conflict, and practical scripts for conversations that need to happen but nobody wants to have.

The reality is, difficult behaviors often stem from things like fear, insecurity, lack of skills, or simply different working styles that clash. Once you understand what might be driving someone's behavior, you can choose more effective ways to interact with them. This isn't about excusing poor behavior - it's about being strategic in your response so you can maintain your sanity and productivity.

You'll learn to recognize patterns before they escalate, set boundaries that actually stick, and have those tough conversations without making things worse. We'll also cover how to document issues properly when you need to involve HR or management, and how to protect yourself from becoming the office problem-solver for everyone else's interpersonal issues.

What You'll Learn

How to identify different types of difficult behaviors and what usually triggers them, so you can anticipate problems before they blow up. Practical de-escalation techniques that work in real workplace situations, not just in theory. Specific language and phrases for redirecting conversations when someone's being disruptive or negative. Strategies for handling office politics and workplace drama without getting sucked into it yourself. How to set and maintain professional boundaries with colleagues who don't respect limits. When and how to escalate issues to management in a way that gets results. Techniques for staying calm and professional when someone's pushing your buttons. How to give feedback about behavior without triggering defensiveness or making relationships worse.

The Bottom Line

Nobody should have to dread going to work because of difficult people. This training gives you a toolkit of practical strategies you can use immediately to deal with challenging behaviors while keeping your own stress levels manageable. You'll leave with confidence in handling those tricky workplace situations and the skills to maintain better working relationships, even with the most challenging personalities on your team.